Privacy Policy

Last updated: 15th January 2026

This Privacy Policy describes how Cloudary S.L. ("we", "our", or "us") collects, uses, and protects your personal information when you use our property management services and website.

Data Controller

Cloudary S.L. is the data controller for the purposes of the General Data Protection Regulation (GDPR). Our registered office is located at Avenida de la Constitución 111, 07959 Palma de Mallorca, Balearic Islands, Spain. Registration Number: B41862937.

Data Collection

We collect various types of personal data to provide our property management services effectively. The data we collect includes:

• Contact Information: Name, email address, phone number, postal address
• Property Information: Property details, ownership documents, rental agreements
• Financial Information: Bank account details for rent payments, invoicing information
• Communication Records: Emails, phone calls, and other correspondence
• Website Usage Data: IP address, browser information, pages visited, cookies
• Identity Verification: Government-issued identification for tenant screening and compliance

How We Use Your Information

We use of your data is based on legitimate business interests and contractual necessity. We use your information to:

• Provide property management services including rental management and maintenance coordination
• Process rental payments and manage financial transactions
• Communicate with property owners, tenants, and service providers
• Comply with legal obligations and regulatory requirements
• Screen potential tenants and conduct background checks
• Maintain accurate records for tax and accounting purposes
• Improve our services and website functionality
• Send important updates about your property or our services

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Contract Performance: To fulfil our property management agreements
• Legitimate Interest: To operate our business and improve our services
• Legal Obligation: To comply with Spanish and EU laws
• Consent: Where you have explicitly agreed to specific processing activities

Data Sharing

We may share your personal data with trusted third parties in the following circumstances:

• Property maintenance contractors and service providers
• Legal and financial advisors
• Government authorities when required by law
• Banking institutions for payment processing
• Insurance companies for claims processing

We never sell your personal data to third parties and only share information necessary to provide our services or comply with legal requirements.

Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Generally, we keep client data for the duration of our business relationship plus seven years for tax and legal compliance purposes. Property records and financial documents are retained according to Spanish legal requirements.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data in certain circumstances
• Restriction: Request limitation of processing activities
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent where processing is based on consent

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, regular security assessments, and staff training on data protection.

International Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we need to transfer data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.

Cookies

Our website uses cookies to improve user experience and analyse website performance. For detailed information about our cookie usage, please see our Cookie Policy.

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

Complaints

If you believe we have not handled your personal data in accordance with this policy, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos - AEPD) or your local supervisory authority.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.